If you're still unsure, the easiest thing to do is get in touch ! (Secure™ also supplied meters to Utilita, Shell, OVO, E.ON and Bristol Energy - so if you have a first generation SMETS1 smart meter from them and it’s a Secure™ meter, this section is for you too!) Click here to find out how to read your Octopus-installed Secure™ brand first generation (SMETS1) smart meter Click here to find out how to read your non-Octopus first generation (SMETS1) smart meter Click here to find out how to read your second generation (SMETS2) smart meter If that was us, don’t hesitate to get in touch! We installed Secure™ branded smart meters up until 2018, they have 'Secure' logos on the front. To be 100% sure which kind of meter you have, the best way to find out exactly which type (and brand) of smart meter you have is to contact the energy supplier that installed it. In the section that contains information about your meters, click 'how to read my meter', which will take you to the correct section of this blog. If you're already with us, you can head to your online account dashboard.

There are two different generations of smart meters – SMETS1, the earlier version, and SMETS2, the latest version. Here's how to take readings from traditional analogue meters Smart meters Electricity and gas meters come in several different shapes and sizes, so before we can tell you how to read your meter, it’s important to work out which type of meter you have. If you're meter isn't included on the list, don’t hesitate to get in touch. Below, in our guides to taking readings from SMETS1 and SMETS2 meters, we'll also explain how to take export readings from a range of different meters. If you're on one of our export tariffs, you'll have to provide 'export readings' from your SMETS1 or SMETS2 meter (not your generation meter, or your In-Home Display) so we can calculate your export payments.

Smart meters remove the need for meter readings (they send readings to us automatically - register your interest in a smart meter and we'll be in touch when engineers are available in your area) but there are a handful of situations where you might still need to take a manual meter reading from your smart meter. If you’ve got a traditional analogue energy meter (not a smart one), you’ll need to send in regular meter readings so we can work out how much energy you’re using.

Download elster online